Administrative Assistant

Are you passionate about making a valuable contribution, anticipating needs, and providing solutions in an administrative capacity? Do you like to stay busy, try new things, and look for opportunities to assist in other areas outside of your daily duties when your basic responsibilities are complete? And do you thrive on providing internal and external customers with a fantastic experience while serving as one of their first points of contact?

If so, and if you want to make an impact and contribute to the continued success of a very fast-paced, constantly changing, and quickly growing organization, you may be a great fit with us as an Administrative Assistant and Backup Receptionist. 

Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as our product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable operators across the country, including Comcast and Charter, as well as many international operators in Mexico, Latin America, and Asia. We are a privately held company that offers a sophisticated, customer-centric, and entrepreneurial work environment poised for continued growth.

What we'll expect from you and what you'll be doing:

• Welcoming clients and guests who call or visit the office with polish, professionalism, and outstanding verbal and written communications skill when backing up the receptionist.

• Assist our customer service team with tracking customer orders, confirm packing lists, and ensuring deliveries were successful

• Utilize effective communication and analytical skills, as well as cross-functional collaboration to achieve satisfactory resolutions to customer questions

• Handle a wide variety of tasks with excellent organization, planning, and follow up skills, with very strong attention to detail and a strength in managing expectations and risks

• Fulfilling requests with a flexible and resourceful mindset, self-motivation, and the ability to enthusiastically manage multiple competing priorities at one time in a fast-paced environment.

• Accurately document customer and company files to ensure data integrity.

• Assist our marketing and human resources teams in planning, organizing, and executing company events

• Support our Accounts Payable and Accounts Receivable teams with processing payments, pulling cash flow reports, and working with customers to issue invoices and resolve overdue payments

• Analyze and research invoice and system discrepancies, suggesting resolutions and process improvements.

• Utilize attention to detail when assisting with data entry for invoices, credit limits and terms, and month end accrual entries

• Develop and maintain a filing system for financial information, records and documents to ensure easily available information

• Assisting in ordering office supplies, planning and setting up for events and conference rooms, etc.

• Demonstrate meticulous attention to detail and a commitment to excellence in all that you do.

• Other duties as assigned

• Authorization to work in the U.S.

• Advanced computer skills, specifically Microsoft Excel and the full Office Suite

• Exceptionally customer-focused with advanced written and verbal communication skills.

• AR and AP experience preferred (but not required)

• Willingness to remain flexible and adapt to change as we continue to grow as a company

• 2+ years professional experience in an administrative role

• High school diploma or equivalent required. Some college preferred (but not required)

• Bilingual in Spanish (especially native speaking, with skills in business writing) a plus (but not required)

Digicomm International is committed to the full inclusion of all qualified individuals. As part of this commitment, we ensure that candidates and employees with disabilities are provided reasonable accommodations.

Schedule: 7:00am - 4:00pm, or 7:30am - 4:30pm, with an hour lunch break.

What you can expect from Digicomm International:

This position offers a competitive compensation package including a base pay range of $44,000 - 54,000 per year. The compensation range will be commensurate with experience and qualifications.

Digicomm also offers a comprehensive benefits package that includes:   

• Employee medical coverage premiums paid in full by Digicomm  

• Dental and vision plans  

• 401(k) plan with employer match that is fully vested upon enrollment  

• PTO- Paid time off  

• Company-paid Life and AD&D insurance  

• Company-paid Short and Long-term Disability 

• Flexible Spending Account (FSA)  

• Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)  

Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.